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Privacy Policy

Maintaining your privacy is incredibly important to us. We are are entrusted with your sensitive business information, and we take our responsibility seriously.

This policy explains how we collect, store and use personal data about you when you browse www.flumecrm.com (the "Flume website"), use the Flume application ("Flume") or otherwise provide your personal data to us.

By visiting, logging into, registering or using Flume and the Flume website, you agree that it's okay for us to collect, use and transfer your information, including your personal data, under the terms of this policy. If you're not happy with this or don't want to be bound by this policy any longer, please do not continue to use or enter your details on the Flume website, or use Flume, by free trial or by subscription.

By actively signing up to the app you agree to these Terms which will bind you. If you do not agree to these Terms, then we are unwilling to allow you access to the Website and/or the Service. Please do not access and/or use our Website and/or Service.


When we say your "personal data," we mean any information that identifies any person that you provide to us during your trial period, after you subscribe, or contained in any other information that you provide to us (or that you authorise a third party to give to us on your behalf).

Your "personal data" may also be contained in information that we collect about you in connection with your use of the Flume website and/or Flume. The financial data that you enter into Flume, or that is provided to Flume from your bank, isn't part of the "personal data" discussed here, unless it identifies a person – for more information about your financial data, jump ahead to the next section. When it comes to your personal data, we comply with our respective obligations under the Data Protection Act 1998 (the "Act").

All information in your Flume team, is yours and yours alone.


Flume takes reasonable steps to protect information you provide to us as part of your use of the Flume service from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure due to the nature of the distributed network that is the Internet. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at hello@flumecrm.com.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.


Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.e requested by the Company. You acknowledge that the Company provides no warranty that all or any bugs or errors in the Service will be corrected.


Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.


You can import your basic contact information from your Google Contacts using Flume’s automated contact import wizard. You can import other email account address books into Flume using a manual import process. For Google, we authenticate your Google email address book using your Flume user email address. We do not collect the username and password for the email account you wish to import your contacts from.


If you have any questions about this Privacy Policy, please contact us.